Warranty and Returns

All dual-flush and plumbing hardware kits from Water Saver Products, LLC include a 30-Day Return privilege on unopened seal bags or tamper proof boxes and a 90-Day Limited Warranty on defective or product failures with proof of purchase. Refer to the Warranty Certificate included with each product for details.
PLEASE NOTE: These are PERSONAL HYGIENE SANITARY products and are NOT RETURNABLE FOR REFUND once opened.  However, warranty returns are accepted for any opened and/or installed product which is found to be defective or fails within the warranty period and will be replaced at no charge.  No returns will be accepted for installed or opened devices that are not under warranty.

Return Instructions

We offer easy general and warranty replacement returns, so no prior approval or return number is required.  There is also no need to return an entire kit or any piece parts for warranty replacement.  Simply return the defective or failed part along with the original order number and/or buyer name for order lookup and a brief description of the problem.
Return ship to the address below using USPS Priority, UPS or FEDEX with a track number:
Attn: Returns Dept
Water Saver Products, LLC
905 Miller Rd Ste 202
Hillsborough, NC  27278

Return and Refund Notes

We are not responsible for incorrect fit or part selections, so check your toilet or faucet dimensions carefully and ask any questions prior to purchase. Most all products are packaged in clear plastic seal bags and all include installation instructions outside the item packaging for the convenience of inspection and fit matching prior to installation. Any refunds do not include return shipping or applicable restock fees which will vary from 10% to 100% depending on return condition as described above.  Warranty items will be replaced at no charge, including the return ship cost back to the customer original order address.  If the customer address has changed, then contact us for further instructions prior to returning.